Privacy Policy

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free movement of such data (hereinafter “GDPR”) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee of Digital Rights (“LOPDGDD”), we provide you below with information regarding the processing of your personal data.

Data Controller.
Source of personal data.
Purpose and legal basis of processing.
Retention of personal data.
Recipients of personal data.
Data protection rights.
Additional information.

1. DATA CONTROLLER

Identity: TERRATS MEDICAL, S.L (hereinafter “DESS Dental”).
Tax ID (NIF): B-64542285
Postal Address: C/ Mogoda, nº 75-99, 08210, Barberà del Vallès (Barcelona-Spain).
Email: [email protected]

2. SOURCE OF PERSONAL DATA

CLIENT REGISTRATION AND LOGIN

DESS Dental may collect information about you through the customer registration form and login on the enabled channels.

DURING THE SESSION

Once registered and logged in, users can provide information, update data, verify information, and manage their orders.

PURCHASE OF PRODUCTS

When purchasing a product in the DESS Dental online store, you will need to provide the payment platform with your banking and/or financial information to proceed with the payment, as well as the necessary details for product delivery.

CONTACT FORM AND CHATBOT

The website provides forms and contact details (phone and email) so you can contact DESS Dental to request information about products, services, or to make complaints, claims, or comments. When filling out the form, you will need to provide identifying and contact information. You may also submit inquiries through our enabled chatbot.

NEWSLETTER SUBSCRIPTION

A form is available on the website to subscribe to the DESS Dental newsletter, which keeps you informed about products, services, and other matters of interest.

ETHICS CHANNEL

At DESS Dental, we are committed to fostering a safe working environment, free from harassment and discrimination, and promoting an ethical business culture based on transparency and good governance. For this purpose, a channel has been enabled on the website so employees/users can provide any information deemed appropriate to achieve this goal. Any employee/user may report via the “Ethics Alert Channel” any information that could constitute a legal violation.

APPLICATIONS

Applications may be submitted to join the DESS Dental team via [email protected].

COOKIES

DESS Dental may collect information about your browsing behavior on the website through cookies. Please read the Cookies Policy for more information.

3. PURPOSE AND LEGAL BASIS OF PROCESSING

The purposes and legal bases on which DESS Dental processes your personal data are as follows:

Contact forms, ethics channel, or chatbot: assistance, management, and response to requests, comments, inquiries, complaints, or claims made through the enabled channels.

Consent: given by the user when submitting a request not covered by the legal bases listed below.
Performance of a contract or pre-contractual measures: when processing relates to an existing or potential contractual relationship.
Legitimate interest: processing carried out to respond to requests when no contractual or pre-contractual relationship exists.
Legal obligations: when exercising any of the rights listed in this Privacy Policy.

User registration on the platform: necessary to identify you as a user and provide access to functionalities, products, and services. Based on contract performance (Terms and Conditions of platform use).
Commercial communications: electronic communications about services, promotions, and products are based on consent (Article 21.1 of Law 34/2002 on Information Society Services and Article 6.1.a GDPR).
Product purchases: processing of personal data for contractual performance, including redirection to the payment platform (Article 6.1.b GDPR).
Job applications ([email protected]): based on the applicant’s consent when submitting their CV (Article 6.1.a GDPR).
Ethics channel reports: processed to comply with legal obligations (Article 6.1.c GDPR) under Law 2/2023, of February 20, regulating whistleblower protection.
Legal obligations: compliance with legal duties, court rulings, and public authority requirements, including law enforcement (Article 6.1.c GDPR).

4. RETENTION OF PERSONAL DATA

Personal data will be processed for the period necessary to fulfill the purposes described in this Privacy Policy and for as long as required to comply with applicable laws, particularly statutory limitation periods, and for the establishment, exercise, or defense of legal claims.

5. RECIPIENTS OF PERSONAL DATA

Depending on the purpose of processing, the following recipients may access your data:

Public Entities: Public Administrations, agencies, and competent authorities when required by law or in cases of sufficient indications/suspicions of a criminal offense.
Third-party collaborators/service providers: Payment platforms and service providers acting as data processors.
Distributors: If you select one of our distributors for product delivery, your personal data will be shared with the chosen distributor based on your consent.

DESS Dental does not transfer personal data outside the European Economic Area. If any international transfer occurs, it will be safeguarded, in particular, by using Standard Contractual Clauses approved by the European Commission.

6. DATA PROTECTION RIGHTS

As the data subject, you have the following rights:

Right of access: check whether DESS Dental processes your personal data and access it.
Right to rectification: correct inaccurate or incomplete data.
Right to erasure: request deletion of your data.
Right to restriction of processing: data will only be retained for the exercise or defense of claims.
Right to object: DESS Dental will stop processing your data unless legitimate reasons require otherwise or for legal defense.
Right to data portability: if you want your data transferred to another controller, DESS Dental will provide it whenever technically possible.
Right not to be subject to automated decisions: including profiling.

To exercise your rights, contact DESS Dental at [email protected] or by post to the address indicated in this Privacy Policy. If processing is based on consent (Article 6.1.a GDPR), you may withdraw it at any time without affecting the lawfulness of prior processing.

You may also lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

7. ADDITIONAL INFORMATION

Children’s data: DESS Dental services are exclusively for adults. DESS Dental does not knowingly collect data from minors. If you are a parent/legal guardian and believe your child has provided personal data, please contact us at [email protected].
Third-party data: If you provide personal data of a third party, you guarantee that you have informed them about this Privacy Policy and obtained their consent.
Updates: Data will be processed according to the Privacy Policy in effect at the time of collection. If DESS Dental modifies its data processing practices, you will be duly informed.
Contact: For any questions or concerns, email [email protected]

Last updated: 28/11/2023